Need Help With Video Calls? A Comprehensive Guide to Zoom and Skype

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By Rob Leung

Are you tired of feeling unprepared for video calls? With the rise of remote work and virtual meetings, video conferencing has become an essential tool for communication. However, it can be overwhelming to navigate the different platforms and features. That’s why we’ve created a comprehensive guide to help you master video calls on Zoom and Skype.

Photo Credit: Kateryna Onyshchuk/Shutterstock.

Understanding Video Calls

Video calls have become an essential part of communication, especially in the current era of remote working and social distancing. Whether you are connecting with friends, family, or colleagues, video calls are an excellent way to stay connected. In this section, we’ll discuss the basics of video calls and what you need to know to get started.

What is a Video Call?

A video call is a real-time, two-way communication that allows you to see and hear the person you are talking to. It’s similar to a phone call, but with the added benefit of being able to see the person on the other end. Video calls can be made using various platforms, including Zoom, Skype, Google Meet, and many others.

How Does a Video Call Work?

To make a video call, you need a device with a camera, microphone, and an internet connection. You also need to have a video conferencing software installed on your device. Once you have everything set up, you can initiate a video call with a person by sending them an invitation link or by calling them directly.

During the call, you’ll be able to see and hear the other person, and they’ll be able to see and hear you. Most video conferencing software also allows you to share your screen, which is useful for presentations or collaborative work.

Tips for a Successful Video Call

Here are some tips to help you have a successful video call:

  • Test your equipment beforehand to make sure everything is working correctly.
  • Find a quiet and well-lit location for the call.
  • Dress appropriately, as you would for an in-person meeting.
  • Make eye contact with the camera to give the impression that you are looking at the person.
  • Avoid multitasking during the call, as it can be distracting.
  • Mute your microphone when you’re not speaking to avoid background noise.
  • Be patient and respectful, as there may be delays or technical difficulties during the call.

By following these tips, you can ensure that your video call goes smoothly and that you make a positive impression on the other person.

Mastering Zoom

If you want to become a pro at video calls, Zoom is a great platform to start with. Here’s a comprehensive guide to help you master Zoom.

Getting Started with Zoom

First things first, you need to sign up for a Zoom account. You can do this by visiting their website and clicking on the “Sign Up” button. Once you have an account, you can start using Zoom to make video calls.

To start a video call, you can either create a new meeting or join an existing one. You can create a meeting by clicking on the “New Meeting” button on the Zoom app. You can then invite people to join the meeting by sharing the meeting link or ID.

Advanced Zoom Features

Zoom has a lot of advanced features that can make your video calls more productive and efficient. Here are a few of the most useful features:

  • Screen sharing: You can share your screen with other participants in the meeting. This is great for presentations or demonstrations.
  • Recording: You can record your meetings and save them for later. This is useful if you want to review what was discussed in the meeting.
  • Breakout rooms: You can split your meeting into multiple smaller rooms. This is great for group discussions or brainstorming sessions.

Troubleshooting Zoom Issues

Sometimes, you may encounter issues while using Zoom. Here are a few common issues and how to troubleshoot them:

  • Poor audio or video quality: Check your internet connection and make sure you have a strong signal. You can also try turning off your camera to improve audio quality.
  • Echoes or feedback: Make sure you are not using speakers and a microphone at the same time. This can cause echoes and feedback.
  • Connection issues: If you are having trouble connecting to a meeting, try restarting the Zoom app or your device.

That’s it! With these tips, you should be well on your way to mastering Zoom and having productive video calls.

Mastering Skype

Skype is a popular video calling platform that is widely used for personal and professional purposes. Whether you’re connecting with friends and family or conducting business meetings, Skype can help you stay connected with the people who matter most. In this section, we’ll explore some tips and tricks to help you master Skype.

Getting Started with Skype

To get started with Skype, you’ll need to create an account and download the app to your device. Once you have the app installed, you can sign in and start making calls. Here are some tips to help you get started:

  • Make sure you have a good internet connection and a webcam to ensure high-quality video calls.
  • Customize your Skype profile with a picture and bio to make it easier for others to find and connect with you.
  • Add contacts to your Skype account to start making calls and sending messages.

Advanced Skype Features

Skype offers a range of advanced features that can help you get the most out of your video calls. Here are some tips to help you take advantage of these features:

  • Use Skype’s screen sharing feature to share your screen with others during a call. This can be useful for presentations, demonstrations, and more.
  • Record your Skype calls to review later or share with others who couldn’t attend the call.
  • Use Skype’s chat feature to send messages to your contacts during a call. This can be useful for sharing links, notes, and other information.

Troubleshooting Skype Issues

If you’re experiencing issues with Skype, there are several things you can do to troubleshoot the problem. Here are some tips to help you resolve common issues:

  • Check your internet connection to ensure it’s stable and fast enough for video calls.
  • Make sure you have the latest version of Skype installed on your device.
  • Test your webcam and microphone to ensure they’re working properly.

By following these tips and tricks, you can master Skype and enjoy high-quality video calls with your friends, family, and colleagues.

Best Practices for Video Calls

Video calls have become an essential part of our lives, especially with the rise of remote work and virtual meetings. To make the most out of your video calls, it’s important to follow some best practices. Here are some tips to help you master video calls using Zoom and Skype.

Camera and Microphone Etiquette

When on a video call, it’s important to be mindful of camera and microphone etiquette. Here are some best practices to follow:

  • Camera placement: Position your camera at eye level to avoid awkward angles and ensure a clear view of your face.
  • Lighting: Make sure your face is well-lit, but avoid having bright light sources behind you, as this can cause shadows and make it difficult for others to see you.
  • Background: Choose a neutral and tidy background to avoid distractions.
  • Microphone: Use a headset or earbuds with a microphone to reduce background noise and improve sound quality.

Managing Distractions

Video calls can be distracting, but there are some things you can do to minimize distractions and stay focused during the call:

  • Close unnecessary applications and windows: Close any applications or windows that are not relevant to the call to avoid distractions.
  • Mute notifications: Turn off notifications on your computer and phone to avoid interruptions.
  • Minimize background noise: Find a quiet place to take the call and ask others in your household to keep the noise level down.

Effective Communication

Effective communication is key to a successful video call. Here are some tips to help you communicate effectively:

  • Speak clearly and concisely: Speak clearly and avoid using filler words like “um” and “ah”.
  • Listen actively: Pay attention to what others are saying and avoid interrupting them.
  • Use nonverbal cues: Use nonverbal cues like nodding and smiling to show that you are engaged in the conversation.
  • Be prepared: Have an agenda and any necessary materials ready before the call to ensure a productive discussion.

By following these best practices, you can improve the quality of your video calls and have more productive and engaging conversations.

Comparing Zoom and Skype

When it comes to video conferencing, Zoom and Skype are two of the most popular options on the market. Both platforms offer a range of features and benefits, but there are some key differences between the two that you should be aware of before making a decision.

Ease of Use

One of the biggest advantages of Zoom is its user-friendly interface. The platform is easy to navigate, and you can quickly start or join a meeting with just a few clicks. Zoom also offers a range of keyboard shortcuts that can make your experience even smoother.

Skype, on the other hand, can be a bit more complicated to use. The interface is not as intuitive as Zoom, and it can take some time to figure out all the different features and settings.

Security Features

When it comes to security, both Zoom and Skype offer a range of features to keep your meetings safe and secure. Zoom has been in the news recently for some security concerns, but the platform has taken steps to address these issues and improve its security features.

Skype also offers a range of security features, including end-to-end encryption and two-factor authentication. However, it’s worth noting that Skype has been around for much longer than Zoom, so it has had more time to refine its security features.

Quality of Calls

Both Zoom and Skype offer high-quality video and audio calls, but there are some differences in terms of performance. Zoom is known for its high-quality video calls, even in low-bandwidth situations. The platform also offers virtual backgrounds and other features to enhance the video call experience.

Skype also offers high-quality video and audio calls, but some users have reported issues with call quality, particularly in low-bandwidth situations. Additionally, Skype does not offer virtual backgrounds or other similar features.

Overall, both Zoom and Skype are great options for video conferencing, and the right choice for you will depend on your specific needs and preferences. Consider factors like ease of use, security features, and call quality when making your decision.


Congratulations! You’ve made it through this comprehensive guide to mastering video calls with Zoom and Skype. By now, you should have a good understanding of how to use both platforms to communicate with others remotely.

Remember, the key to successful video calls is preparation. Make sure you have a reliable internet connection, test your audio and video settings beforehand, and have a backup plan in case of technical difficulties.

When it comes to choosing between Zoom and Skype, both platforms have their pros and cons. Zoom is great for large group meetings and webinars, while Skype is ideal for one-on-one or small group calls. Ultimately, the choice comes down to your specific needs and preferences.

Here are some final tips to keep in mind:

  • Be mindful of your surroundings and dress appropriately for the call.
  • Use a headset or earbuds to improve audio quality.
  • Avoid multitasking during the call and give your full attention to the conversation.
  • Use the chat function to share links or documents with other participants.
  • Record the call for future reference or to share with others who couldn’t attend.

With these tips and tricks, you’ll be a video call pro in no time. Happy calling!